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Downloads and Documents

iHelp
iLearn
Software
Crestron
Quick Start Guides
Release Notes

iHelp

iHelp

iHelp version 4.93 (release notes)
Flex WiFi firmware version 19 released 08/05/16 (release notes)
Flex IP/PoE version 19 released 08/05/16 (release notes)
The iHelp utility is necessary to update the firmware on Flex devices. It is also used to locate and configure iTach Flex, iTach devices, and GC-100s installed on the network, and also facilitates the upgrade functionality for the iTach Flex and iTach family of products. Download iHelp and run the .exe. This file is an executable and does not require installation. Run iHelp on a Windows PC connected to the same network as your GC devices. iHelp listens for iTach Flex, iTach, and GC-100 multicast beacons and displays every MAC ID and IP address within one minute. For instructions on updating the Flex firmware using iHelp, please see our simple tutorial. iHelp will automatically notify you if your unit is out of date to begin a firmware upgrade. For details on version based changes, view the iHelp Release Notes.

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Current Release Notes and Tutorial

iHelp 4.93 Release Notes

Flex IP/PoE Firmware Release Notes – version 19

Flex WiFi Firmware Release Notes – version 19

Flex Firmware Upgrade Tutorial

iLearn

iLearn

  • (version 2.9) – This .exe file is the companion application for our IR products, including all iTach and iTach Flex models, the GC-IRL, and the GC-IRE (with attached GC-RG1). This utility allows for the capture of IR commands, conversion between Global Caché and Hex (CCF) formats. Read the iLearn Release Notes for version based changes. We also have provided a brief tutorial on using the features of iLearn and some common troubleshooting tip.

  • iTest (version 1.3) – This zip file contains the successor to GCScan and is capable of sending literal strings, individual hex bytes, or a mixture of both. iTest contains two receive windows, one printing ASCII, and the other printing the hex values of each character received in a sixteen byte hex dump format. iTest will connect to any Global Caché network device including all those using TCP/IP ports 4998, 4999 and 5000. For a breakdown of its functionality and changes from the previous version, view the iTest Release Notes.

  • iConvert (version 3.4) – This zip file contains a stand-alone utility for conversion between Global Caché format IR codes and Hex (CCF) codes. Read the iConvert Release Notes for more information.

  • All software no longer supported by Global Caché is located on our Unsupported Software & Utilities page.

Other OS Software Utilities (Unsupported Third Party)

APIs

  • Global Caché Flex REST/HTTP API (Works with Flex and Flex Link cables only)

  • Flex TCP API – (version 1.6) This PDF provides information to assist system integrators and developers in developing TCP drivers and interface applications with the new iTach Flex products.

  • iTach API – This PDF provides information to assist installers, system integrators, and developers in developing drivers and interface applications for the iTach family of products.

  • GC-IRL API Specification – This PDF provides information on the GC-IRL IR Learner device.

  • GC-IRE API Specification -This PDF provides information on the GC-IRE IR Extender device.

  • GC-100 API Specification – This PDF provides information to assist installers, system integrators, and developers in developing drivers and interface applications for the GC-100.

  • Control Tower IR Database API – This PDF provides information to assist beta user of the Control Tower IR Database in the Cloud.

Development and Testing

  • Crestron Template – To download the updated beta template, you will need to supply contact information.

Quick Start Guides

Release Notes

Tutorials/Tech Guides/White Papers

Tutorial: iTach WiFi Start Up​

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